This post is a how-to-guide on how to fix: KB2919355 The software change returned error code 0X87D0070C
KB2919355 Update is a cumulative update that includes all previously released security updates and non-security updates that were released before March 2014. This cumulative update is available for deployment using the software updates into Configuration Manager.
KB2919355 error code 0X87D0070C
When trying to install this update with SCCM your gets a failed status in Software Center.
When looking at the error details, you get :
“The software change returned error code 0X87D0070C (-2016409844)“
This get translated to : “Software update execution timeout”.
Looking at the Software Update properties in SCCM (Software Library – Software Update – All Software update), we can see that this error is set to a maximum run time of 10 minutes.
This update is considered as a “Standard” update which get a maximum run time of 10 minutes. However this update is 700mb which looks more like a service pack.
Change the value of “Maximum Run Time” to 60 minutes and click apply.
Relaunch the installation and voila ! The update will install correctly.
Bonus tips: Be sure to set your maintenance windows accordingly to allow this update.
Maintenance windows enable you to define a time when Configuration Manager operations can be carried out on a device collection. You use maintenance windows to help ensure that client configuration changes occur during periods that don’t affect productivity.
14 Comments on “KB2919355 error code 0X87D0070C”
After changing the maximun run time, should we re-do the SUG or is the existing one going to update?
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Is the client immediately aware of this change, or is there something we need to trigger on the client so that we can immediately retry the install?
Did you ever get a response to this question?
Can we please have Microsoft Change the error 0x87d0070c to “Update process timed out at specified limit. Please increase Maximum Run Time for update if you’d like to allow this update to run longer to completion”. Come On! We can move beyond cryptography here…
Since they moved to a “cumulative updates” model, you would think they would have increased their time outs by default.
I’ve had this happen countless times, this article is accurate, just remember to have a big enough maintenancr window as stated in the article.
How to change the Maximum run time for updates by default to 60 min so, that i do not have to monitor and do it every month ?
Unfortunately, you can’t. It’s a per update setting.
It is possible to script this setting to be changed on regular schedule.
https://timbrigham.wordpress.com/2016/12/21/sccm-rollup-update-timeouts/
Hey,
Very nice fix, it worked first shot for me.
That would explain why some other patches fail sometime, when they’re too big the evaluation times out.
This means I’ll have to start keeping my eyes peeled for unusually big patches and enhance the timeout.
Anyhow thanks for the article, one less article. I’ve shared the information with my colleagues.
Eric
Hello. I’m getting this same error “The software change returned error code 0x87D00664(-2016410012)” attempting to deploy KB2901907 via SCCM Software Updates. I made the changes referenced in this article by increasing the Maximum run time to 60 minutes and the same error occurs after 60 minutes. I found this error in the Updatesdeployment.log:
Any ideas on how to resolve? Thanks!
Can you post your log errors, I think you had a problem copy/pasting it.
I would say KB30000850 (aka update 3) has the same issue. Getting the same error and the update is over 700MB