Problem – the Microsoft software license terms have not been completely downloaded

SMS_WSUS_SYNC_MANAGER state is critical even if it worked in the previous months. Wsyncmgr.log shows the error on 2 updates : The Microsoft Software License Terms have not been completely downloaded and cannot be accepted

Environment in use when this issue occurs

  • SCCM 2012 R2
  • SQL 2012
  • Windows 2012 R2
The Microsoft Software License Terms have not been completely downloaded and cannot be accepted

Event viewer/Application Logs shows Access Denied errors on a different patch.

the microsoft software license terms have not been completely downloaded and cannot be accepted

Resolution of this issue

The Wsuscontent directory was missing an NTFS permission. I added the “Network Service” account full control on the directory and sub-directory and launch a new sync. Everything sync successfully.

the microsoft software license terms have not been completely downloaded and cannot be accepted

All the details come from Technet :

The following permissions are configured during WSUS setup, and are important for BITS downloads to work:

  • The root folder on the drive where the WSUSContent folder resides (for example, <%windir%>\WSUS\WSUSContent) must have Read permissions for either the Users account or the NT Authority\Network Service account (on Windows 2003). If this permission is not set, BITS downloads will fail. Note: this is the permission that WSUS setup does not configure, so make sure the permissions are set as described here

Let us know if this tip was helpful for you by using the comments section.

Comments (10)

lai290498

01.05.2024 AT 02:04 AM
Wonderful Article! - tstoto

trunk70

03.21.2019 AT 09:29 AM
Merci, ça a fonctionné pour moi aussi!

Adhishree

02.12.2019 AT 10:48 PM
My wsus content has full permission still I am getting same error. Failed to sync update 089ebc92-9e5b-4e96-922c-b177620770a2. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update 43ef4041-a3a2-4ca9-9674-5b46f4232826. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update 1ccbf8d2-e571-44a9-bbfe-b9bef824cd4a. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update 79fa5c8d-f914-45d3-b9b5-036c19afdc7f. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update 957845d6-db36-484e-ba77-28b111cac8f0. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update bb05b4ad-f058-4551-bc6c-07dd6ca76b43. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update c18f3db3-4e8b-4671-aa10-114b3772b8f6. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update bca34776-d429-44c6-82bb-0fb5f2d976d4. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Failed to sync update d7791a0f-e370-4953-9fe5-db89fef5a98c. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 5416 (0x1528) Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 16708 (0x4144) STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=COR-SR-V082.JUBLCORP.COM SITE=P01 PID=16544 TID=16708 GMTDATE=Wed Feb 13 03:35:16.899 2019 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 2/13/2019 9:05:16 AM 16708 (0x4144)

Thyagarajan

10.01.2018 AT 02:44 PM
Hi The error shows below. But when we checked the wsyncmgr log it shows no error, skip it got latest update. LICENSE TERMS HAVE NOT BEEN COMPLETELY DOWNLOADED”

Shaikh Zahid Hossain

12.18.2016 AT 05:47 AM
Hello I am facing as below problem. I was given full permission of "Network Service" Sync failures summary: SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:55 PM 7684 (0x1E04) Failed to sync update 10bdeeab-aa25-4573-b478-180bb492971a. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:55 PM 7684 (0x1E04) Failed to sync update 755947cc-7fca-489a-ac56-e67b036d3895. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:55 PM 7684 (0x1E04) Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:56 PM 5444 (0x1544) STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SCCM_SRV.LINK89.NET SITE=DHK PID=2728 TID=5444 GMTDATE=Sun Dec 18 08:39:56.343 2016 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:56 PM 5444 (0x1544) Sync failed. Will retry in 60 minutes SMS_WSUS_SYNC_MANAGER 12/18/2016 2:39:56 PM 5444 (0x1544)

Joseph

06.21.2016 AT 02:46 PM
This is an excellent bit of information. Took over an SCCM 2012 SP2 environment and the NETWORK SERVICE account was not set with full access to the WSUS content folder. Thank you very much for this post!

Benoit Lecours

06.22.2016 AT 07:16 AM
Thanks !

Daren

03.12.2015 AT 03:59 PM
THANK YOU! This was my issue exactly! I have followed blog post after blog post and my issue persisted. My WSUSConent folder did not have the NETWORK SERVICE account added . I am testing now, hopefully this will fix my on-going WSUS issues! Thanks!