How to manage the New Outlook with Intune

The New Outlook experience has been around for some time and offers most features in comparison to the classic Outlook.

There are 2 sides to the New Outlook.

• Replacing the default Mail app that has been available since day 1 of Windows 10
• Replace Classic Outlook, which is part of the Microsoft 365 Apps suite.

The new Outlook experience is not to be confused with the New Outlook for Windows.

To replace the default Mail app, it can be found in the Microsoft Store, but most likely, you have already run the update.

To replace the Classic Outlook of the Microsoft 365 Apps suite by the New Outlook, it can be manually turned on at the top right of Microsoft 365 Apps – Outlook.

In this blog post, we’ll cover how to enforce the New Outlook as well as how to block it with Intune policy.

Prerequisites for Intune new outlook policy

• Device managed by Intune
  • If CoManaged, the workload for Device Configuration changed to Intune
• Windows 10 2004 or higher.
  • See our SCCM/Intune Windows 11 upgrade plans and options if you are still running Windows 10!!
• Windows 11 23h2 and higher will come with the New Outlook by default.
  • This replaces the default Mail app.

Create an Intune policy for New Outlook

• Under Devices / Configurations, create a new policy.

• Select Windows 10 or Later and the settings catalog.

• Provide the policy name

• Click Add Settings, and search for New Outlook.
  • The settings will be under Microsoft Outlook 2016\Outlook Options\Other

• The only mandatory setting to enforce the New Outlook is Admin-Controlled Migration to New Outlook
  • It is a good idea to review the various other settings to allow some control to users to rollback to the classic Outlook if needed.

• If you would prefer to prevent users from using it at all, use these settings.

User experience

Once the policy kicks in, the New Outlook will be the default to open the corporate mail, instead of the classic Outlook.

Users will have the ability to revert to and turn off the New Outlook.

Alternative to Intune policy

These settings can also be managed by a policy in the Admin Center for Microsoft 365 Apps.

The same options are available there when searching for New Outlook.

Monitor Intune new outlook policy

Microsoft offers a dashboard to track usage of the New Outlook.

• Go to the Admin Center, and select Microsoft 365 Apps.
  • Under Usage, the Outlook for Windows migration process is available.