No Enrollment Policy during Intune Client Installation

Nicolas PilonClient, Intune, SCCM1 Comment

  When a company wants to manage an iOS mobile device, an Apple Push Notification Service (APN) certificate is installed on the iOS devices. This certificate installation makes sure that the connectivity between the devices, Apple, and your MDM solution is trusted. Intune makes no exception to this process. It’s the main reason why, from Intune or SCCM console, you have the possibility to send remote actions directly on iOS devices. After the certificate is configured in Intune, users can install the Company Portal app to enroll their devices (Android, iOS, Windows). When you open the Company Portal for the first time, the user must enter his tenant credentials to identify himself. Once the authentication succeeds, the Company portal will prompt the user to install an MDM profile including the APN certificate. If the configuration of your Apple APN certificate is missing or expires, the No Enrollment Policy error message appears. Do not panic. … Read More

Intune Client | Error User License Type Invalid

Nicolas PilonClient, Intune, SCCM6 Comments

  The starting point of all mobile management project is enrolling devices. Without enrollment, you can’t manage any devices. When running in hybrid mode, the enrollment process is different than running Microsoft Intune in standalone mode. The SCCM Service Connection Point role keeps connectivity between both end (SCCM on-premise and the Cloud). Both environments must be synchronized, otherwise, you have chance of getting Intune error User License Type Invalid during Intune enrollment on your mobile devices. This post will explains how to resolve this issue. Intune Error User License Type Invalid This is the error message shown just before the enrollment process when you click Enroll : If you take a look, at the Company Portal log from the mobile device, you will see : <ErrorType>UserLicense</ErrorType><Message>Invalid User License</Message> ** How to see Company Portal log? Please read this Technet post **  Cloud User Sync During the configuration of the Intune subscription in your SCCM, you need to create and configure a … Read More

List of SCCM Client Installation Error Codes

Nicolas PilonClient, REPORT, SSRS, System Health33 Comments

As an SCCM administrator, it’s important to learn the concept of troubleshooting a Configuration Manager client installation. By targeting the SCCM client installation error codes, you will have a better idea of what is happening during client installation. The error codes is not an exact science, they can defer depending on the situation. For a better understanding about error codes, read this great post from Jason Sandys. These codes appear in ccmsetup logs, located on in C:\windows\ccmsetup\logs. During the installation process, monitor the ccmsetup.log using cmtrace.exe and locate each error codes. There are other logs, on which the SCCM client installation relates. If you don’t find enough information in the ccmsetup.log, scan all related log files in c:\windows\ccm\logs. Use the command line net helpmsg, for more information about your return error code. SCCM Console You can also add the Last Installation Error in the SCCM console: Open the SCCM console and navigate to Assets and Compliance / Devices In the devices view, right-click … Read More

How to install Microsoft Intune Client for MAC OSX

Nicolas PilonClient, Console, Intune, REPORT, SCCMLeave a Comment

Did you ever wanted to install the Microsoft Intune client on MAC OSX? Microsoft Intune standalone supports Apple operating systems since November 2015. SCCM 1602 is required to support the Microsoft Intune client with the SCCM connector (hybrid environment). The Intune client is a lightweight version of the SCCM client. You can deploy some policies, SCEP certificates, VPN and WiFi profiles. There is also a hardware inventory scan on the devices. In a previous post, we explained how to set up a compliance policy for MAC OSX, now that our client is ready to receive the compliance policy, we will install the Microsoft Intune client on Mac OS X devices. Install the Intune Client Mac There is still no way to automatically install the client. Connect on the MAC OSX devices that you want to install Microsoft Intune client Open Safari and go to portal.manage.microsoft.com Click on This device is either not enrolled … Read More

Error ‘Could not Access Network Location APPDATA’ in ccmsetup.log

Nicolas PilonClient, SCCM3 Comments

Error Could not access network location APPDATA in ccmsetup

I came accross Could not access network location APPDATA errors in ccmsetup.log during a SCCM client installation. Ccmsetup.log records ccmsetup.exe tasks for client setup, client upgrade, and client removal. Can be used to troubleshoot client installation problems. It’s the place to look if your client installation is not working. Client log files provide more detailed information for troubleshooting. The log files don’t require a fallback status point. For example, the CCM.log file on the site server records any problems that occur when the site server connects to the computer. The CCMSetup.log file on the client records the installation process. Could not access network location APPDATA Symptom The installation is stuck with those MSI error logs in ccmsetup.log and will retry in 120 minutes. Cause The environmental variable %APPDATA% is required during the SCCM client installation and fail to access. AppData folder contains application settings, files, and data specific to the apps on your … Read More

Unable to install SCCM Client because of SmsSwDistCacheDirDelete in ccmsetup.log

Nicolas PilonClient, Powershell, SCCMLeave a Comment

During the SCCM client migration process from 2007 to 2012, I was unable to install client on a computer because of SmsSwDistCacheDirDelete in ccmsetup.log. It is checking for an existing old cache folder and trying to delete it. Symptom Your installation is stopped at SmsSwDistCacheDirDelete. Cause The process is unable to delete the cache folder. Solution Delete the client cache folder and the installation will resume automatically. There’s a lot of way to configure or detect the cache folder. If you are using the client push installation feature, you can configure the cache folder with the installation properties by clicking on Administration – Site Configuration – Sites – Your Site – Client Installation Settings – Installation Properties. By using Powershell on your computer, you can also detect SCCM cache information. GET-WMIOBJECT -NAMESPACE root\ccm\SoftMgmtAgent -Class CacheConfig You can refer to Technet – About Client Installation Properties in Configuration Manager 2012 for more details about … Read More